In spite of all our efforts, every so often products get damaged on their trip to you. If that happens just send us a message or give us a call and we will resend the product or, if that is not possible, issue a refund. We do ask that, if possible, you send us a picture of the damage, so that we can assess what went wrong and learn from it.

You received a gift and want to return it:

If you are returning a gift, you will receive a gift certificate for the value of your return, which you may use as part or full payment for future purchases from our website. Your gift certificate will be posted to you at the same address to which the original gift was delivered--and do not worry, we will not let the person who sent you the gift know about your return.

Refunds:

We will notify you via e-mail when we have processed your refund, which will be refunded within 30 days.
 

Our 30 day return guarantee / cancellations:

If you change your mind or just do not like the product you order after all, You can return it within 30 days of purchase. If you have already paid, we will issue a refund.

If there was any damage during transport, let us know so we can fix the problem. If you return a product due to reasons caused by us we will refund cost of returning the product.

How to Return an Item:
Please follow the steps below:

• Send us a message by email and we will let you know how to return the item.

• If the product has a defect, let us know what is wrong (a photo of any damage would be great). If it does not make sense to send the product back, we will let you know. After all we can not sell damaged goods.

• Please write a short note with the reason for the return on the packing slip (or just include a note).

• This note should include your order number.

• Wrap the item in its original packaging with all parts included (please pack any lids and accessories carefully and in a separate piece of packaging before putting it in the box).

Send the package to the address below:

HotTeapots.com
Terborgseweg 37
7001 GM Doetinchem
Netherlands
Email: Wim.Varwijk@HotTeapots.com
Phone: +31 314 395026 (9:00 AM - 8:00 PM CET)

We do regret that we cannot provide a full time staffed customer service phone line at this time.

We have tried to describe all of this as clearly as possible, should you have any questions left, please contact us and we will be happy to answer any questions you may have.

Kind regards,

Wim and Nora Varwijk.