In spite of all our
efforts, every so often products get damaged on their
trip to you. If that happens just send us a message or give us a call and we
will resend the product or, if that is not possible, issue a refund. We do
ask that, if possible, you send us a picture of the damage, so that we can
assess what went wrong and learn from it.
received a gift and want to return it:
are returning a gift, you will receive a gift certificate for the value of
your return, which you may use as part or full payment for future purchases
from our website. Your gift certificate will be posted to you at the same
address to which the original gift was delivered--and do not worry, we will
not let the person who sent you the gift know about your return.
We will notify you
via e-mail when we have processed your refund, which will be refunded within
Our 30 day return guarantee /
If you change your mind or
just do not like the product you order after all, You can return it within 30
days of purchase. If you have already paid, we will issue a refund.
If there was any damage
during transport, let us know so we can fix the problem. If you return a
product due to reasons caused by us we will refund cost of returning the
How to Return an Item:
Please follow the steps below:
Send us a message by
email and we will let you know how to return
If the product has a
defect, let us know what is wrong (a photo of any damage would be great).
If it does not make sense to send the product back, we will let you know.
After all we can not sell damaged goods.
Please write a short
note with the reason for the return on the
packing slip (or just include a note).
This note should
include your order number.
Wrap the item
in its original packaging with all parts
included (please pack any lids and accessories carefully and in a separate
piece of packaging before putting it in the box).
Send the package to
the address below:
7001 GM Doetinchem
Phone: +31 314 395026 (9:00 AM - 8:00 PM CET)
We do regret that we cannot provide a full time staffed customer service
phone line at this time.
We have tried to
describe all of this as clearly as possible, should you have any questions
left, please contact us and we will be happy to answer any questions you may
Wim and Nora Varwijk.