In spite of all our efforts, every so often products get damaged on their trip to you. If that happens just send us a message or give us a call and we will resend the product or, if that is not possible, issue a refund. We do ask that, if possible, you send us a picture of the damage, so that we can assess what went wrong and learn from it.

You received a gift and want to return it:

If you are returning a gift, you will receive a gift certificate for the value of your return, which you may use as part or full payment for future purchases from our website. Your gift certificate will be posted to you at the same address to which the original gift was delivered--and do not worry, we will not let the person who sent you the gift know about your return.

Refunds:

We will notify you via e-mail when we have processed your refund, which will be refunded within 14 days after cancellation or in case an item is returned after receipt of the item in good order.
 

Our 30 day return guarantee / cancellations:

If you change your mind or just do not like the product you order after all, You can cancel the order (if we have not shipped the order) or return the item within 30 days of purchase (or receipt of the item, if that is later). If you have already paid, we will issue a refund within 14 days after cancellation or in case an item is returned after receipt of the item in good order.

If there was any damage during transport, let us know so we can fix the problem. If you return a product due to reasons caused by us we will refund cost of returning the product, but only after we have authorised the return shipment.

How to Return an Item:
Please follow the steps below:

• Send us a message by email and we will let you know how to return the item.

• If the product has a defect, let us know what is wrong (a photo of any damage would be great). If it does not make sense to send the product back, we will let you know. After all we can not sell damaged goods.

• As we may have reduced rates for returning items, please be in touch so we can return any items at lowest possible cost. If we are to pay for return shipment, please use service as advised by us.

• If you wish, please write a short note with the reason for the return on the packing slip (or just include a note).

• The shipment should always include a note with the order number, so we can process the return shipment upon arrival.

• Wrap the item in its original packaging with all parts included (please pack any lids and accessories carefully and in a separate piece of packaging before putting it in the box). We can only refund items that have been send back with due care.

Send the package to the address below:

HotTeapots.com
Terborgseweg 37
7001 GM Doetinchem
Netherlands
Email: Wim.Varwijk@HotTeapots.com
Phone: +31 314 395026 (9:30 AM - 5:30 PM CET / Mon - Sat)

We do regret that we cannot provide a full time staffed customer service phone line at this time.

We have tried to describe all of this as clearly as possible, should you have any questions left, please contact us and we will be happy to answer any questions you may have or send you a link to print a return-label (ar reduced cost).

Kind regards,

Wim and Nora Varwijk.